Jon Craig, SHRM-SCP
Assistant Vice President, Arch Insurance Group

Jon Craig, SHRM-SCP, received his B.S. in business administration from California State University, East Bay–College of Business & Economics and his M.S. in human resources management from Golden Gate University.

He has been in the human resources field since 1993 and has spent his professional career in manufacturing, healthcare, home improvement distribution, and insurance.

Jon joined Arch Insurance Group in 2007 and is based in their San Francisco office. At Arch, he partners with employees, managers, and senior executives to help link business and human resource strategies to ensure the growth of organizational capabilities within the business units. Additionally, he provides leadership, consultation and advice to the management staff in all major areas of human resources management.

Gaby Hosea, BSN, RN
Director of Clinical Transports, On Call International

Gaby Hosea, BSN, RN, has more than 20 years of patient care and global travel experience. In 2014, Gaby took on her current role as director of clinical transports at On Call International. In this role, she is responsible for the development and oversight of the international network of aeromedical providers and standards of patient/crew care and safety, as well as the quality and medical/logistical coordination for repatriations and rendezvous. Gaby also evaluates hospitals, assistance companies, and aeromedical service providers globally through detailed site visits to identify quality resources. Empowering her team to respond and do the “impossible” creates valuable partnerships with On Call’s customers and providers, resulting in the successful completion of thousands of patient transports.

Robert E. Hoyt, Ph.D.
Moore Chair and Professor of Risk Management and Insurance
Department Head, Insurance, Legal Studies, & Real Estate
Terry College of Business
University of Georgia Georgia

Rob Hoyt is the Dudley L. Moore, Jr. Chair and Professor of Risk Management and Insurance in the Terry College of Business at the University of Georgia. He teaches corporate risk management and enterprise risk management and has served as the Department Head for Insurance, Legal Studies, and Real Estate for 21 years. He was Interim Dean of the Terry College in 2007 and has been on the UGA faculty since 1988. He has received several teaching awards from the Terry College and the University and research awards from the Terry College and the American Risk and Insurance Association. The program he leads is the largest Risk Management and Insurance (“RMI”) program in the U.S. and is currently ranked #1 by U.S. News.

Dr. Hoyt holds a degree in math and economics from the University of Nebraska and M.A. and Ph.D. degrees in risk and insurance from the Wharton School of the University of Pennsylvania where he was an S.S. Huebner Fellow. He was a Fulbright Visiting Professor of Risk Management at the Vienna University of Economics and Business Administration, a Swiss Re Visiting Research Scholar at the University of Munich, and a Gen Re Visiting Scholar at the University of Cologne.

His research interests are focused in the areas of corporate hedging, enterprise risk management, catastrophe risk management, insurer operations, economics of insurance fraud, and insurer insolvency. Dr. Hoyt’s research has appeared in various scholarly journals and business publications. He serves on the board of a property-casualty insurer, on the board of a captive insurer, and was Chair of the Board of Athens Regional Medical Center. He is a frequent speaker on the subject of risk management, the principles of insurance, and insurer operations to a number of industry and governmental groups ranging from insurers and risk managers to reinsurers and insurance legislators.

Dr. Hoyt is Past President of the American Risk and Insurance Association, Past President of the Risk Theory Society, Past President of the Southern Risk and Insurance Association, and was a Vice President of the International Insurance Society.

Crystal London
Consulting Actuary | A&H Actuarial Consulting Services, Perr&Knight

Hugh McAdorey
Regulatory Attorney, Crum & Foster

Hugh McAdorey is Vice President and Chief Counsel, SBU with the Crum & Forster Accident and Health division.  He has been providing legal advice and guidance in connection with the travel insurance industry since the early 1990’s — first with Transamerica for almost twenty five years and now with Crum & Forster for the past  years.  During his career, Hugh has handled legal, regulatory and compliance issues relating to both the retail and wholesale travel insurance  markets as well as the  international travel medical market.

Hugh went to Rutgers University for his undergraduate studies and earned is Juris Doctor from George Mason University School of Law (now Antonin Scalia Law School).  He lives in Bel Air, Maryland with his wife, Janet.

Paul McComb
Human Resources Business Partner, Generali Global Assistance

Paul McComb is a Human Rescores Business Partner at Generali Global Assistance, where Paul helps with policy interpretation, performance management, coaching, and working with department leaders to help provide support to ensure success.

Paul has worked with large employers in the entertainment & hospitality industry and insurance. With a degree in business management, Paul provides creative problem solving by strategically balancing the needs of the employees and the company’s needs.

Michelle Nathan, MD
Chief Medical Officer, On Call International

Dr. Michelle Nathan is the chief medical officer at On Call International. Prior to joining On Call in 2017, she practiced as a full-time emergency physician in several locations, including Philadelphia, where she was also part of the faculty at Temple University. Michelle was also the medical director for several fire departments in Naples, Florida, and most recently was the EMS director at a major hospital in Manchester, New Hampshire. In addition to her role at On Call, Michelle currently serves as the EMS medical director for several area agencies and is the vice chair of the New Hampshire EMS Medical Control Board.

Michelle received her medical degree from Temple University School of Medicine and completed a residency in emergency medicine at Metropolitan Hospital Center in New York City. In her free time, Michelle enjoys being with her family, spending time outdoors with her dogs, and volunteering with New Hampshire Best Buddies.

Laurie Roberts
Chief of Staff, Trawick International

Laurie Roberts serves as chief of staff for Trawick International. In this role, she is responsible for leading the company’s operations and overseeing strategic initiatives. Laurie is a seasoned international insurance executive with a particular focus on the international student market.

Before joining Trawick International, Laurie served as managing director, North America, for Global Benefits Group, where she owned P&L for the division. Prior roles include overseeing the insurance division for the Council on International Educational Exchange; leading global business development for Compass Benefits Group, a brokerage firm specializing in the student market; and managing the Department of Defense grant programs for Texas A&M University’s Corps of Cadets’ critical language programs.

Laurie’s passion for travel and international education began when she experienced Beijing, China, for the first time as a student in Hamilton College’s Associated Colleges in China program. She has also taught Chinese Language and History at both the high school and collegiate levels and led multiple student trips to China.

Laurie lives and works in Mission Viejo, California.

Peter Roca, SHRM-SC
Director, Human Resources, InsureMyTrip

Peter Roca, SHRM-SC, earned a B.A. in psychology with a minor in political science from the University of Massachusetts at Boston. For much of his career, Peter managed small and large (120+ people) contact centers at companies such as The New England, The Boston Globe, and Sokolove Law. He joined InsureMyTrip in 2010 to oversee the Customer Care Department during a period of rapid growth and expansion. As the company grew, there became a need for a human resources professional, and Peter took advantage of the opportunity to do something a bit different, which he has been enjoying for the past several years. He is passionate about human resources, stating that “there’s nothing more important to the success of a company than the quality of the people you hire into your organization.” Peter is a Certified Kolbe Consultant as well as a Society for Human Resource Management Senior Certified Professional.

Jaime Signoracci
Director, International Safety & Security

Jaime Signoracci is the director for International Safety and Security at the University of Notre Dame and co-chair of the Overseas Security Advisory Council (OSAC) Academia Sector Committee. Prior to joining Notre Dame, Jaime was embedded at a biopharmaceutical company in the New York City area managing the travel security program and 24/7 GSOC as part of WorldAware (now Crisis24). Jaime started in the travel security industry first as an intelligence analyst and then as a security operations manager at International SOS and Control Risks supporting an array of industries. She is also a member of ASIS International.

Greg Takehara
CEO, Tourism Cares

Greg has been the CEO of Tourism Cares since May 1, 2019. He previously served on its board, acting as the chair before becoming CEO. Prior to Tourism Cares, Greg was the president of Trip Mate, Inc., a travel insurance administrator. His career has spanned 34 years in the travel industry.

Greg serves on the board of UStiA and has served on the boards of NTA and the IGLTA Foundation as well as on numerous industry committees. He is from Chicago and has an undergraduate degree from the University of Wisconsin–Madison and a J.D. from Washington University in St. Louis.

Peter Tarlow, Ph.D.
Founder and President, Tourism & More

Dr. Peter E. Tarlow is a world-renowned speaker and expert specializing in the impact of crime and terrorism on the tourism industry, event and tourism risk management, and tourism and economic development. Since 1990, Peter has been aiding the tourism community with issues such as travel safety and security, economic development, and creative marketing and thought. He earned his Ph.D. in sociology from Texas A&M University. He also holds degrees in history, Spanish and Hebrew literatures, and psychotherapy

Peter is a founder and president of Tourism & More Inc. He is a past president of the Texas Chapter of the Travel and Tourism Research Association. He is a member of international editorial boards for academic tourism around the world, such as Tourism (Zagreb, Croatia) and Sustainability (Switzerland).

Jack Zemp, CPCU
Vice President and Chief Legal Counsel, Allianz Global Assistance USA and General Counsel, Jefferson Insurance Company

Jack Zemp, CPCU, is vice president and chief legal counsel at Americas for Allianz Global Assistance USA and general counsel of Jefferson Insurance Company. He also serves as co-chair of UStiA’s Law and Regulation Committee. Before joining Allianz Global Assistance, Jack worked for several insurance consulting groups, in private practice, and as general counsel for the New Hampshire Insurance Department. He graduated from University of New Hampshire Law School in 1994 and became a Chartered Property Casualty Underwriter in 1996. In 1999, he received his MBA from Boston College. In 2018, he was inducted into the Federation of Regulatory Counsel.