The Past, Present and Into the Future: Celebrating 20 Years of Protecting Travelers

Sunday, April 14

11:00 am—5:00 pm


11:00 am—1:00 pm

Law and Regulation Update

1:00 pm–2:00 pm

Marketing and Communications Committee

1:00 pm–2:00 pm

Research Committee

2:00 pm–3:00 pm

Membership Committee

2:00 pm–3:00 pm

Sponsorship Committee

3:30 pm–5:30 pm

Board of Directors Meeting
(Invitation Only)

6:30 pm–8:00 pm

Welcome Reception

Monday, April 15

7:00 am—Noon


7:15 am—9:00 am


8:45 am—9:00 am

Welcome Remarks and Conference Overview

9:00 am—10:35 am

Innovation-Pattern of Disruption And How To Do Un-Learning To Make The Change

Aaron Proietti
Today’s Innovator, Founder, Author

Through the twists and turns of a tale of technological advances, Aaron Proietti examines the essentials of guiding organizations through turbulent times, revealing that leadership knows no boundaries and can emerge from any corner of an organization. To empower the change maker in all of us, he introduces the idea of “unlearning,” and explores the building blocks of an empowering environment for innovation. Prepare to be inspired as Aaron leads a live innovation demonstration utilizing design thinking and artificial intelligence to showcase how innovative AI tools can revolutionize product design and customer experience. You’ll gain insights, strategies, and a renewed sense of purpose that will equip you and your organization to not just survive, but to thrive in the Era of Disruption.

10:35 am–10:50 am


10:50 am–11:55 am

Panel Discussion: Navigating the Skies, Healthcare, and Stays: A Comprehensive Discussion on Past, Present, and Future Impacts on Travelers.


Eric Kaz Brown
Director, InsurTech Supply Strategy & Partnerships, Expedia Group

Dr. Michelle Nathan
Oncall International, Chief Medical Officer

Darby Wix
Vice President of Aviation Operations, AirMed International


Michael Key, BS, RN
Vice President, Business Development, One Call Medical Transports

This session will engage in a comprehensive exploration of the intricate relationship between air travel, healthcare, and accommodation.

12:30 pm

Optional Networking Events:

Golf Tournament (lunch included)

Networking Potomac Boat Cruise (Lunch and drinks included) Experience DC from a whole new perspective. Hear from a live docent while you are enjoying lunch, drinks, and great company with fellow UStiA attendees.

6:00 pm–7:30 pm

Presidential Cocktail Reception

Tuesday, April 16

7:00 am—noon


7:00 am–8:30 am


8:40 am–10:15 am

Member Welcome and Member Only Sessions

10:15 am–10:30 am


10:30 am–10:45 am

Welcome Remarks and Conference Overview

10:45 am–11:35 am

Harnessing AI for Effective Content Marketing in the Travel Industry

Lorien Cross

Thought Leadership Expert

Join us for a dynamic 45-minute exploration of AI-driven content marketing within the travel industry. Discover how to address everyday industry challenges, boost your marketing initiatives, and elevate customer satisfaction and brand value to help drive business growth. This insightful session will empower travel professionals with actionable insights and strategies, keeping them ahead of marketing industry trends and providing immediate enhancements to their content-based strategies within the ever-evolving travel sector. Discover the full potential of AI in travel content marketing and help propel your business to new heights.

11:35 am–12:35 pm

Claims/Fraud and How Technology (AI) Can/Will Be Utilized Currently and In The Future


Carl Carter
Chief Commercial Officer, Blink Parametric

Daniel Green
CTO, Faye

Mike Meeks
battleface, COO

Darnelle Phillips
Arch Travel & Accident, VP Operations


Derek Witte
General Counsel, Protecht Inc.

12:35 pm

Boxed Lunch

1:00 pm–4:30 pm

Optional Event: Segway Tour

6:00 pm–7:00 pm

Closing Reception

7:00 pm–10:00 pm

20th Anniversary Dinner Celebration
Roaring 20’s themed costume is encouraged but not required